Important Information
Policies
To help make your stay at Bougainvillea Retreat in Kandy as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
The retreat's policies are fairly straightforward, though child age limits and rate-specific cancellation terms deserve attention before booking.
Bougainvillea Retreat Kandy maintains policies covering arrival, departure, children, pets, smoking, payments, and reservation changes. Check-in begins at 2:00 PM, while checkout is by 11:00 AM. Pets are not permitted, and cancellation or prepayment conditions vary according to the room and rate selected.
- Check-In and Check-Out
Check-in is available from 2:00 PM, and checkout is until 11:00 AM. Arrival arrangements should be coordinated with the property when transportation or other special requirements are involved.
- Children and Beds
Children 12 years and older are welcome. Children aged 18 and above are treated as adults under the property's booking conditions. Cribs are not available, while extra beds may be available subject to the room category and applicable conditions.
- Pet Policy
Pets are not allowed at Bougainvillea Retreat Kandy.
- Smoking Policy
The property provides non-smoking rooms. Smoking restrictions should be followed within accommodations and other designated non-smoking areas.
- Cancellation and Prepayment
Cancellation and prepayment policies vary according to the accommodation and rate selected. The conditions attached to the chosen room should therefore be checked before confirming a reservation.
- Payment Policy
The property accepts major payment cards. Payment requirements can vary according to the reservation conditions, so the terms attached to the selected rate remain the relevant reference.
- Parking and Transportation
Complimentary private parking is available without requiring a parking reservation. Airport shuttle service can be arranged separately.